Intel

CVE-2026-20362

Finesse: Server-Side Request Forgery (SSRF) (CVE-2026-20362)

highEPSS 0.5%

Description

A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated with the affected device.

Source: NVD (NIST)BSI CSAFBSI WID Portalcisco_csafcvelistv5

Affected products

The following versions are affected. Older releases of the same product line are also vulnerable unless stated otherwise.

CiscoFinesse
<15.0(1) SU3
CiscoUnified Contact Center Enterprise
< 15.0(1)ES202701fixed in 15.0(1)ES202701
CiscoUnified Contact Center Express (UCCX)
<15.0(1) SU2

Metrics

XIEM Effective CVSS
7.2
Source: nvd-v3
EPSS percentile
38.8 %
High — this CVE ranks above the median of all CVEs scored today (rank ≥ 36%).
KEV status
—
Show all metrics
Severity
high
Priority score
78.02
Exploit maturity
no public PoC known
CVSS v3
7.2
EPSS score
0.5 %
Low — model estimates < 1% exploitation likelihood.
Published
2026-10-07 16:12 UTC
CWE
CWE-918

Weakness classes (CWE)

  • CWE-918Base

    Server-Side Request Forgery (SSRF)

    The web server receives a URL or similar request from an upstream component and retrieves the contents of this URL, but it does not sufficiently ensure that the request is being sent to the expected destination.

    cwe.mitre.org →

References & sources

Reanalysis & status changes

Chronological NVD audit events for this CVE — reanalyses, CVSS updates, CPE diffs.

  1. CVE Modified2026-10-07 20:17 UTC· 134c704f-9b21-4f2e-91b3-4a467353bcc0
    • SSVC: {"id":"CVE-2026-20362","role":"CISA Coordinator","options":[{"exploitation":"none"},{"automatable":"yes"},{"technical…
  2. New CVE Received2026-10-07 17:16 UTC· psirt@cisco.com
    • Description: A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device. This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated with the affected device.
    • CVSS V3.1: AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N
    • CWE: CWE-918
    • Affected: New affected value received. <a href="https://github.com/CVEProject/cvelistV5/blob/main/cves/2026/20xxx/CVE-2026-20362.json">CVE-2026-20362</a>

Linked advisories